FAQs

Do you sell online?

At the moment, we do not sell online.
However, if you cannot visit our store, orders can be placed by phone by calling 0141-258-4747.

Can I buy over the phone?

Yes. Please call us on 0141-258-4747

Can I place an order by email?

Yes, please send your email to hello@basus-home.co.uk
Please include your mobile and/or landline number in your email, as we will need to contact you to take payment over the phone.

Do you deliver & how much does it cost?

Yes, we can arrange delivery anywhere within mainland UK.
Cost varies, depending on which item is required and where it is being delivered to.
Please contact us and we will let you know.

What is your preferred method of payment?

By debit card, credit card or by bank transfer. We accept most major credit cards.

Do you require a deposit on orders?

Any items which are ordered specially for a customer will require a deposit to be paid. Deposits are non-refundable. Balance payments are due prior to delivery or upon collection from store. Please contact us for details.

Are there different finishes, colours, etc. available?

Most of the items we sell are available in different options. This can be different wood stains, fabrics, leathers, etc. Please enquire to find out which options are available on the particular item(s) that you are interested in.

Do you have everything on display?

We cannot display everything in-store that we sell, especially where there are often many options available by way of finishes, etc. Please contact us if you are keen to check beforehand that we have a particular item on display.

Do you supply on a contract/ commercial basis?

Yes, we can supply most of our furniture, lighting & accessories to interior designers, architects, landlords, house-builders, hotels, restaurants, bars, cafes, etc

Do you offer an interior design service?

General advice is offered in-store but a full interior design service is available via our close association with an interior design practice, be it for one room, a whole house or a commercial project.

Do you offer soft-furnishings?

Although we do not supply carpets, flooring, curtains or blinds, we are happy to pass details on to you of local trusted companies who can supply these particular items.

What are your typical lead/ delivery times?

These vary from manufacturer to manufacturer & from range to range. Some smaller items of furniture plus selected lighting & accessories are kept in stock, to be taken away immediately. Deliveries from manufacturers can be anything from one week for some standard products, up to around 14 weeks for specially-manufactured items. Please enquire with regards to the particular item(s) that you are interested in.

Do you keep samples of fabrics, leathers, wood stains etc.?

These are available in-store to help in making your selections.

What is your returns policy?

Items cannot be returned for refund, unless agreed in advance with us. A store credit may be offered to the same value. Bespoke items or furniture supplied in your own choice of finish, fabric, etc cannot be returned. Items which are agreed as being faulty or incorrect can, of course, be returned for an exchange, or in certain cases, a refund. This does not affect your statutory rights.

Do you offer warranty on your products?

Many of our manufacturers provide guarantees for their products. This varies from manufacturer to manufacturer.

How do I maintain wooden furniture with an oiled finish?

Wooden furniture with an oiled finish requires regular maintenance, typically 2-4 times per year. It will require re-oiling from time to time. This can be carried out at home, by the customer. If you are uncertain as to when to oil, try to putting a drop of water on the furniture. If it penetrates the surface within a couple of minutes, it is time to oil your furniture. Occasionally, re-oiling even needs to be carried out not long after your furniture has been delivered. Usually, any good quality linseed oil can be used. However, some oiled finishes have a tint/colour/pigment in them. In these cases, we can order the same oil as used on your furniture. These vary in price, depending on manufacturer, and type of oil. Any stains or marks on wooden oiled furniture can be removed by lightly sanding the affected area with a very fine grade sandpaper (grade 240-320) & re-oiling.
Always sand the furniture and apply the oil in the direction of the grain, using a fine-grain sanding sponge or fine-grade sandpaper (grade 240-320) and a dry, lint-free cloth to apply the oil. Apply the oil onto the cloth rather than directly on to the furniture. Dry the furniture with another cloth within 15-20 minutes to remove any excess oil. Oil with a colour tint should be dried off within a few minutes of application, again always in the direction of the grain. The longer you wait, the more pigment will penetrate the wood. Do not wait for too long, as the oil will dry completely and may make the top look patchy. Always make sure your furniture is not veneered before sanding. Attention: If you use oil, do not throw the cloth into the bin, as it can self-ignite. Instead, burn it or soak in the water, before throwing it away.

Do you have any tips for general maintenance of your products?

Do not use any furniture polishes, sprays, detergents or cleaners on wooden furniture, as this will build up and affect the original finish. A slightly damp cloth is sufficient, as is a light duster. Only use a mild mix of soap and water to remove grease and dirt. Wipe the furniture with a slightly damp cloth and follow with a dry cloth to remove any excess moisture. Use a soft, lint-free cloth to gently dust your furniture. Use a clean, very slightly damp cloth to remove finger marks, etc.
If your wooden furniture has a lacquered finish, regular dusting and the occasional wipe over with a clean, damp cloth followed by a dry duster will keep it looking good. If your wooden furniture has a waxed finish, use good quality natural beeswax and polish along the grain every few months. Use a clean duster to buff up and retain the natural beauty of your furniture. Wood is a living material & is affected by the environment in which it is kept. Wood is normally dried to humidity of around 6-8%. This corresponds to relative humidity of 40-60%, which is what most of us have in our homes at a temperature of around 20 degrees. When relative humidity falls below 35%, the climate becomes unfavourable for the furniture. Therefore, you should try to avoid this from happening. This is particularly true during the winter months, when the air is cold and dry outside and the heating is turned on inside. You should try to avoid having your furniture in a room with large fluctuations in temperature and humidity. The reason being is that wood is an organic and living material that expands and contracts depending on the surrounding environment. When the timber moves small cracks and warping may appear. This is normal. Wooden products change colour with exposure to both natural and electric light. Rotate any ornaments to avoid patches of colour where the object has been placed. Leave dining tables fully extended if possible or expose the extension leaves to light so there is less colour variation between them and the table top.
Do not place your furniture in direct sunlight or close to a fireplace, radiator, air-conditioning or any other form of direct heat. Keep in mind that underfloor heating dries the underside of the table and it therefore requires some extra care in such environment.
Avoid changes in humidity. If the air is too damp, as in a steamy kitchen or bathroom, solid wood will absorb moisture and swell. Sticking drawers/doors is a common warning sign.
Drawers & doors can be sanded or planed slightly to correct. Please follow the maintenance instructions above for oiled furniture after any planning/sanding. Door hinges can also usually be adjusted to accommodate levelling. If your furniture appears out of line, check that the floor is level. Adjust legs, feet or hinges to compensate. This is more common on uncarpeted floors where there is nothing to cushion against the effect. Wooden drawer runners which become sticky can also be corrected with a light sanding. Rubbing a candle along the length of affected runners can also improve operation. If the atmosphere is too dry, as in a conservatory, wooden furniture may start to warp, twist and split. Joints may open up into unsightly gaps. Houseplants in the room or a small humidifier can improve humidity and help your wooden furniture. Try to avoid placing objects at the same spot on your furniture for long periods of time, as the finish may change colour and shade. Also, do not cover furniture with an airtight material such as plastic or oiled cloth. Use coasters, placemats, etc to protect the surface from hot and humid objects. Condensation will leave a stain. In the event of an accidental spill, blot up the excess immediately. Do not try to remove the stain with excessive water or detergent. If the cover on your dining chairs is affected, rubbing at the stain will make it worse. Professional cleaning is usually the answer. Extension leaves for tables require some additional consideration and care when they are stored. Extension leaves, just like table tops, will warp if they are exposed to humidity, especially if they are stored in a basement or in a loft. The side which is exposed to higher humidity will swell and it may result in warping. This can be corrected by lying the extension leaf on its “belly” in a room with standard temperature and humidity for a few days. Add some weight on the sides of the leaf, if required. Leave at least a 1” (2.5 cm) gap behind free-standing furniture to allow air to circulate freely. Furniture is a natural material & items will always vary in look, colour & finish. Some pieces of furniture may have more knots, graining, etc than other pieces. No two pieces will ever be the same. Planks of wood within one piece of furniture can vary in colour. Medullary rays are cellular structures found in some species of wood. These are visible to the naked eye and can appear as radiating lines or markings. These are normal. When vacuuming your fabric dining chairs, use the soft furnishings attachment and low power. Alternatively use a soft brush to remove dust. If your chairs are covered in leather, give them a wipe over with a damp cotton cloth. If you need to replace a light bulb in a cabinet, always disconnect it from the mains first. Check the stability of tables and chairs regularly. You may, from time to time, need to tighten bolts and other fixings. Don’t rock backwards or stand on dining chairs. When moving your furniture, lift it carefully. Dragging or pushing it will damage fixings and affect stability. You could also scratch your floor and injure yourself. Fit shelves and units according to manufacturer’s instructions. Do not overload wooden or glass shelves. Do not place heavy items on drop-down leaves or doors. The hinges are not designed for excessive weight. If you have wooden floors, please use a protective felt on the feet of your new furniture to prevent scratching.